Privacy Policy for the AI Chat Experience
Last Updated: 11/5/2025
1. Overview
Welcome to our Pentes Studios and Chat Creatures' Interactive AI chat experience (the “Experience”). This Experience allows visitors to engage in casual conversation with an AI-powered character. We value your privacy and are committed to protecting your personal information. This policy explains what information we collect, how it’s used, and your rights regarding your data.
 
2. Information We Collect
Depending on how you interact with the Experience, we may collect the following information:

• Chat Data: The text (or voice) messages you send to the AI character and its responses.
   

• Usage Data: Basic information such as session length, time of interaction, and general technical details (e.g., device type, browser type, or kiosk system logs).
   

• Optional Data: If you choose to provide information (for example, your name or other personal details in conversation), it may be included in chat logs.
   

We do not require you to share any personally identifying information to use the Experience.
 
3. How We Use This Information
We use collected data to:

• Power and improve the AI’s conversational ability;
   

• Monitor and maintain system performance and security;
   

• Analyze anonymized usage patterns to enhance visitor experience; and
   

• (If applicable) Evaluate the educational or storytelling goals of the installation.
   

We do not use your information for advertising or marketing purposes.
 
4. Data Retention
Chat data may be temporarily stored to support the functionality of the Experience. We retain only the data necessary for system operation and improvement.
If the Experience is part of a research or exhibition evaluation project, chat transcripts may be anonymized and kept for archival or educational purposes.
 
5. Data Sharing
We do not sell, rent, or trade your data.
We may share anonymized, aggregated information with trusted service providers or project partners who assist in maintaining the Experience (for example, AI service providers or museum technology partners). Any such partners are bound by confidentiality and data protection agreements.
 
6. Your Rights
Depending on your location, you may have the right to:

• Request access to or deletion of your chat data;
   

• Request correction of inaccurate information;
   

• Withdraw consent (where applicable).
   

To make a request, please contact us at [insert contact email or form link].
 
7. Children’s Privacy
This Experience is designed for general audiences and does not knowingly collect personal information from children under 13 (or under 16 in some jurisdictions). If we learn that we have inadvertently collected such data, we will delete it promptly.
 
8. Security
We use reasonable physical, technical, and administrative safeguards to protect data collected through the Experience. However, no system is completely secure, and we cannot guarantee absolute security.
 
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, law, or the Experience itself. The updated policy will always be posted with the most recent “Last Updated” date.
 
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
PentesStudios@gmail.com
info@chatcreatures.com